Terms of Service
The terms on which we source for you
1. What we do
We source goods from suppliers in China, including sellers on Taobao and 1688, on behalf of business customers in Singapore. We buy the goods in our own name, arrange shipping and import, deliver to you, and invoice you in Singapore dollars. For each order, we are your seller and the supplier's customer. Our services are for businesses; we do not sell to consumers.
2. Enquiries and quotations
- Send us product links or a description, quantities and your required date. Where we search for suppliers on your behalf, we will propose options for you to choose from.
- A quotation sets out the goods, our estimate of freight, consolidation and import costs, our service fee, and the total in Singapore dollars.
- Quotations are valid for 14 days. Supplier prices and exchange rates move, so if a supplier's price changes before we place the order, we will tell you and confirm the new price before proceeding.
- Product specifications in a quotation are taken from the supplier's listing or their written confirmation. You are responsible for confirming that the goods are suitable for your purpose.
3. Orders
- An order is confirmed when you approve the quotation in writing, by email or WhatsApp, or issue us a purchase order that matches it.
- Payment terms are stated on the quotation. Unless it says otherwise, full payment is due before we place the order with the supplier. Any further amount that arises after the order is placed, such as a change you request or an import charge higher than estimated, is invoiced separately and due within 7 days of invoice.
- Once we have paid the supplier, an order cannot be cancelled. If you cancel before then, we refund what you have paid less any costs we have already incurred.
4. Pricing and fees
- Our service fee is 10% of the value of the goods and is shown as a separate line on every quotation and invoice.
- Goods are charged at the supplier's price converted to Singapore dollars at the rate we obtain when we pay the supplier. Freight, consolidation, insurance where requested, and import charges are passed on at cost.
- We are not currently GST-registered, so no GST is charged. If we become GST-registered, GST will be charged at the prevailing rate and shown separately on our tax invoice.
- Prices exclude any charges that arise from your own requirements after the order is placed, such as changes to quantity, specification or delivery address, which we will quote separately.
5. Payment
We accept bank transfer and PayNow in Singapore dollars. Invoices not paid by the due date may be charged interest at 1% per month on the outstanding amount, and we may hold delivery of goods until payment is received.
6. Shipping and delivery
- Delivery dates in a quotation are estimates based on supplier lead times and shipping schedules. We will keep you informed, but we are not liable for delays caused by suppliers, carriers, customs, weather or other events outside our control.
- We deliver to the address on the order during business hours. Risk in the goods passes to you when they are delivered. Title passes when we receive full payment.
- Please check the goods on delivery and sign the delivery order. If there is visible damage or a shortfall, note it on the delivery order at the time.
7. Inspection, defects and claims
- Tell us in writing within 7 days of delivery if goods are damaged, missing or do not match the quotation. Include photographs. Claims made after that period may not be accepted.
- Where a claim is valid, we will, at our choice, replace the goods, arrange a credit note, or refund the price of the affected goods. Because the goods are sourced from third-party suppliers, this is the full extent of our responsibility for defects.
- We cannot accept returns for change of mind, or for goods that match the specification you approved.
- Supplier warranties, where they exist, are passed on to you as far as we are able.
8. What we will not source
We do not source counterfeit or trademark-infringing goods, items that are illegal to import into Singapore, or items that need a permit we do not hold. By placing an order you confirm that the goods do not infringe anyone's intellectual property rights and that you have any licences needed to import, use or resell them. We may decline any order at our discretion and will tell you promptly if we do.
9. Our liability
Our total liability for any order, whether in contract, tort or otherwise, is limited to the service fee we charged for that order. We are not liable for loss of profit, loss of business, or any indirect or consequential loss. Nothing in these terms limits liability that cannot be limited under Singapore law.
10. Confidentiality
We keep your orders, prices and supplier details confidential and use them only to serve you. We ask the same of you regarding our quotations and supplier information.
11. Events outside our control
Neither of us is responsible for failing to perform an obligation because of events beyond reasonable control, including supplier failure, port or customs disruption, epidemic, or government action. If such an event continues for more than 60 days, either of us may cancel the affected order and we will refund any amount paid for goods not yet purchased.
12. General
- These terms, together with the quotation, are the whole agreement for an order. If your purchase order contains different terms, these terms prevail unless we have agreed otherwise in writing.
- These terms are governed by the laws of Singapore, and the Singapore courts have exclusive jurisdiction.
- We may update these terms. The version in force when an order is confirmed applies to that order.
13. Contact
[YOUR COMPANY NAME PTE. LTD.]
976 Jurong West Street 93, Singapore 640976
Email: hello@onevendor.sg
WhatsApp: +65 8975 2772